Refund Policy

At ServiLynk, we aim to provide a seamless and satisfactory service experience. This Refund Policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• The service provider fails to arrive at the scheduled time.

• The service is cancelled by the professional or ServiLynk.

• The service delivered is significantly different from what was booked.

• Duplicate payments or incorrect charges are made.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• If the user cancels the booking after the allowed cancellation window.

• If the service has been successfully completed as per the booking.

• If dissatisfaction is due to reasons beyond the professional’s control.

• Minor delays caused by traffic or unavoidable circumstances.

3. Cancellation & Refund Timeline

• Before Service Confirmation: Full refund will be processed.

• After Confirmation but Before Service Start: Partial refund may apply.

• After Service Completion: No refund will be issued.

4. Refund Process

• Once approved, refunds will be processed within 5–7 business days.

• The amount will be credited to the original payment method.

• In case of wallet payments, refunds will be credited to the ServiLynk wallet.

5. How to Request a Refund

To request a refund, users can:

• Contact our support team via the app or website

• Email us at: support@servilynk.com

• Provide booking details and reason for the refund request

6. Dispute Resolution

In case of disputes, ServiLynk will review the issue and may request additional details. The final decision will be made based on service records and policy guidelines.

7. Changes to This Policy

ServiLynk reserves the right to update or modify this Refund Policy at any time. Users are encouraged to review this page periodically.